As legal operations professionals, we are often required to focus on spend management and adherence to outside counsel guidelines within the e-billing system, which means matter management efforts - for which we are also responsible - receive less attention than they should. While past efforts have led to tangible improvements for some companies willing to put in the time and energy to level up their matter management initiatives, these projects can also be susceptible to over-design, complexity, and resource challenges. How should a legal operations team scope a matter management project and define its objectives?
