As innovation and legal operations teams get pressured to show innovations and “innovation ROI,” the focus tends to move to “solutions” and the away from solving actual problems. This phenomenon is often described as “solutions looking for problems.” In this article, I want to give you the one best step to help your avoid the problem/solution gap and three simple tools to help you stay focused on problems before jumping to AI or other “solutions.”
How to Avoid the “Innovation Solutions in Search of Problems” Trap
Director, Center for Law, Technology & Innovation Michigan State University College of Law
Dennis Kennedy is the Director of the Michigan State University Center for Law, Technology & Innovation, the author of the book, Successful Innovation Outcomes in Law, and the founder of the Law Department Innovation Library. He writes and speaks frequently on legal innovation and technology topics. He has co-hosted The Kennedy-Mighell Report podcast on legal technology with Tom Mighell since 2006.