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This is a catch-all category for a number of companies that provide non-legal services to law firms and in-house departments. For example companies like Frontline and Keno Kozie provide IT support to law firms. Companies like LAC Group and LegalEase Solutions LLC for library management and legal research. Frontline also provides billing services to law firms.

Managed Services

Alternative Legal Services Providers (ALSP's), often also referred to as law companies, provide a number of services that traditionally were performed by law firms or in-house counsel. In most cases this involves services that don't constitute legal advice and due to their nature cannot carry typical law firm rates. Early on most of the work that was performed by ALSP's was discovery work. As ALSP's matured, some started to take on certain work law firms wouldn't be involved in such as negotiating NDA's. ALSP's can do work at lower costs because of use of technology, better process and project management and labor arbitrage. Many delivery centers are based in low cost locations. Some law firms operate their own ALSP's as captives to the law firm. Companies in the space include Factor, Unitedlex, Cognia, Epiq, Axiom, Elevate. In January 2022, the Arizona Supreme Court granted Elevate an Alternative Business Structure (ABS) License, making it the first ALSP in the U.S. allowed to provide legal services.

Alternative Legal Services

LTH Expert

Alternative legal services providers often provide lawyers and other legal professionals on a temporary, contract basis to law firms or corporate legal departments that need additional support on major matters or projects.&nbsp;

Flexible Resourcing

Outsourced contracting or contracting as a managed service has taken off in the quadrant of high volume, low complexity contracts. Negotiating thousands of NDAs or other high volume contracts is better done in lower cost jurisdictions than in high cost financial centers. Service providers in the space include Elevate, UnitedLex, Cognia, Quislex and many others.

Contracting

When eDiscovery became ubiquitous and law firms were regularly confronted with large numbers of files that required review using a combination of technology and an army of people, the industry of eDiscovery services started evolving. Instead of a law firm hiring contract attorneys as reviewers, they started engaging third party service providers to do the work. The early ALSPs focused on this type of work and the volume has only increased with increased number of files in discovery. Providers in the category include Epiq, Integreon.

eDiscovery Services

Repapering is a service that has increased in intensity. As result of regulatory reform (for example the introduction of GDPR or the changing of Libor as benchmark for financial documents) companies see themselves confronted with the need to change thousands (and sometimes 100's of thousands of documents) to reflect the regulatory change. The process is quite involved. Step 1 is typically legal advice by a law firm: what is the impact of the new regulation or the change of regulation. Step 2 is development of a playbook. This is often where the work of the law firm ends and the ALSP comes in. Step 3 is, using software like Kira Systems, Eigen or other document review/data extraction software, the extraction of clauses that need changing. Step 4 is creating draft amendment documents using the data retrieved in step 3 following the playbook in step 2. Step 5 is sending documents to counterpart for signature but often involves negotiation following the playbook with law firms as escalation. Step 6 is execution and step 7 is storage of the executed documentation. Companies that provide these types of services include the Big 4, Factor, Cognia, Elevate and sometimes through law firm subsidiaries but that is rare as many law firms don't have the technical capabilities or the scale to perfom the more administrative steps 3-7 at scale at a cost the client is willing to bear.

Repapering